WashU Desk phones can be programmed for Off-net Call Forwarding (for off-campus destinations). Once complete, a Call Forward button programmed on the Avaya phone can be depressed by the user, who then enters the ten digit destination at the resulting dial tone; a stutter in the dial tone confirms the Forwarding is in place and the button will remain lit while the feature is activated, so the user doesn’t forget. Simply press the Call Forward button again to extinguish the light, and the Forwarding is deactivated. Inbound calls to the Avaya extension will exhibit a “half-ring” audibly, to remind the user calls are being Forwarded. The nice feature about this, is that any destination can be entered by the user, on the fly.
To setup Call Forwarding of your WashU Desk Phone
Method 1 – BJC ServiceNow Request
- Open a webpage and navigate to the BJC ServiceNow Ticket System. Click HERE.
- Ensure you logon to BJC ServiceNow in the format of ACCOUNTS\Username.
Example:
- Then clicking on
Service Catalog => Communications
- Click on Voice Services, and then Phone Feature Modifications.
- Fill out the form with appropriate information.
Submit the order by completing the requested information including your department’s cost center, and adding any other details (like the cell phone number) in the Additional Information box. You will then be presented with the Request confirmation number which you can click on to see the actual Work Order number (RITM). The order will be assigned to a Managed Services analyst and then quoted for your department’s approval prior to any work actually commencing.